Infrastructure
Title: IT Support Specialist
Location: Minneapolis, MN – Onsite 5x/week
Contract Duration: 6 months
Job Description:
This position provides Level 2 technical and desktop support for desktop and laptop computers, mobile devices, telephony, peripherals, and workstation software. Support includes installing, configuring, and testing computer systems, devices, and peripherals within established guidelines. This individual must exhibit a professional attitude and excellent organizational skills. Prompt and courteous customer service to employees at all company levels is required. Work is performed with little direct supervision and requires both initiative and judgment.
Technical Skills:
• Requires 3-5 years of IT Support experience in a Windows-based enterprise environment performing similar work or training and education related to job functions.
• Networking and Windows server support required
• This position requires initiative, complex problem-solving skills, and the ability to work incident tickets escalated from a Level 1 call center to completion.
• Experience with PowerShell process automation and enablement for the Service Desk team.
• Superior customer service and troubleshooting skills.
• Strong written and verbal communication skills.
• Ability to manage multiple projects and make sound decisions in a fast-paced environment.
• Working knowledge of IT and experience supporting several of the following areas: Microsoft Windows client, Microsoft Office 365 Suite, networking, Active Directory user management, hardware (laptops, desktops, peripherals), workstation software, imaging, and communication systems (IM, voice, and video).
• Knowledge of or experience working with ServiceNow ITSM a plus.
• Ability to participate in an on-call rotation for after-hours incident escalation from the Service Desk.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
This serves as notice per Iowa drug testing notification laws; applicants that reside in Iowa are subject to drug testing.