Title: IT Specialist
Location: Texas
Duration: Contract to Hire
Job Description:
The IT Specialist provides support to end users for computer, application, or network issues, as well as assists with projects within the IT department. They should be well-versed with SQL applications and possess strong analytical skills.
Essential Roles
Configure, install, and support computers, handheld devices, printers, and other general peripherals.
Perform routine maintenance on hardware and software
Assist with maintaining accurate inventory of IT hardware and warranties
Respond to telephone, email, and online requests for technical support
Utilize ticketing systems to track issues and monitor resolutions
Assist with designing and building Power BI reporting views using SQL data
Assist with department projects and long-term goals
Other duties as assigned
Competencies
Adaptability – Adapts to changes open to new ideas and responsibilities and creative solutions.
Communication – Communicates well, delivers presentations, has good listening skills.
Customer Service – Works well with internal personnel, strives to solve issues raised by end users.
Ethics – Honest, accountable, maintains confidentiality.
Organization Skills – Maintains information in an organized manner and accessible, maintains efficient workspace, manages time well
Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
Results Driven – Defines appropriate goals, works toward achieving goals, articulates vision and steps for achievement.
Work Environment
Primarily works in an office environment. The role will also support devices in a manufacturing environment where they may be exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the manufacturing environment can be loud.
Physical Demands
While performing the duties of this job, this role is regularly required to talk and hear. This position requires standing, and walking, and bending. Will regularly be required to lift and/or move items over 50 pounds. The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.
Education & Experience
Bachelor’s degree in IT-related field (cybersecurity, computer science, etc.) or equivalent experience
Knowledge of Microsoft Office software, and Windows Server operating systems
Understanding and ability to troubleshoot network issues and related hardware
Familiarity with Azure Active Directory
At least 2 years of experience with SQL development
Power BI experience (preferred)
ERP Software experience (preferred)
On-Demand Group is an Equal Employment Opportunity (EEO) employer. All wage/salary ranges are dependent on experience, educational requirements, and other job-related criteria.