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Title: Director of Infrastructure & Support

Location: Indianapolis, IN

Department: Information Technology

Reports To: VP of Information Technology

Job Description:

We are seeking an experienced and dynamic Director of Infrastructure & Support to lead and manage our IT infrastructure operations, with a specific focus on vendor management. The ideal candidate will possess a strong background in both infrastructure management and vendor relationship management, particularly within the restaurant industry. The candidate should be a strategic thinker, an effective leader, and capable of driving innovation in technology solutions to support business objectives.

Key Responsibilities:

1. Infrastructure Management & Support:

o Oversee the design, implementation, and maintenance of the company’s IT infrastructure, including networks, servers, storage systems, and cloud resources.

o Ensure the reliability, security, and scalability of the infrastructure to meet current and future business needs.

o Develop and implement best practices for system monitoring, performance optimization, and disaster recovery.

o Manage and develop the corporate and store Service Desk functions, aligning to industry best practices/frameworks such as ITIL.

2. Vendor Compliance and Security:

o Provide technical and thought leadership in the InfoSec space, driving a cohesive strategy that encompasses infrastructure, endpoints, and vendor management.

o Ensure that vendors adhere to security and compliance standards, including data privacy regulations and industry-specific requirements.

o Conduct regular vendor assessments to assess risks and identify areas for improvement.

3. Restaurant Vendor Management:

o With the Vendor Support Manager, ensure support vendors are performing relatively agreed upon SLAs.

o Assist in the review of contracts, service-level agreements, and pricing terms with vendors to optimize cost efficiency and service quality.

o Collaborate with cross-functional teams to evaluate and select new vendors that align with business objectives.

4. Team Leadership:

o Led a team of infrastructure engineers, system administrators, and support staff to ensure effective day-to-day operations and project execution.

o Provide guidance, mentorship, and professional development opportunities to team members.

o Foster a collaborative and innovative work environment that encourages creativity and continuous improvement.

5. Strategic Planning:

o Develop and execute a strategic technology roadmap that aligns with the company’s growth and innovation objectives.

o Identify emerging technologies and trends relevant to the restaurant industry and assess their potential impact on the business.

6. Budget Management:

o Collaborate with the Finance department to develop and provide ongoing management of the IT Infrastructure & Support budget, ensuring cost-effectiveness and optimal resource allocation.

o Monitor expenditures and make recommendations for cost-saving initiatives without compromising performance and security.

Qualifications and Experience:

• Bachelor’s in Information Technology, Computer Science, or a related field; Master’s degree preferred.

• Proven experience (8+ years) in IT infrastructure management, with a focus on network architecture, cloud technologies, and system administration.

• Strong track record (5+ years) of managing vendor relationships, especially within the restaurant or hospitality industry.

• Demonstrated leadership skills with experience managing and developing high-performing teams.

• Excellent negotiation, communication, and interpersonal skills.

• In-depth knowledge of industry best practices, emerging technologies, and security protocols.

• Experience with project management methodologies and tools.

• Relevant certifications (e.g., CCNA, CCNP, CISSP, ITIL) are a plus.

On-Demand Group is an Equal Employment Opportunity (EEO) employer. All wage/salary ranges are dependent on experience, educational requirements, and other job-related criteria.

    • Job type: Permanent
    • Location: Indianapolis
    • Date posted: